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Frequently Asked Questions

How does your ordering process work?


Using our website, you select the experince you want. They are all limited quantity each week! You need to make your selection before Wednesday at 12:00pm to get your order on Friday, and Thursday at 12:00pm to get your order for Saturday. Since a lot of the suppliers for our boxes are small businesses, we like to make sure they have a couple days to prepare the orders. We then pick up your food hot along with other piarts of the experience and deliver it right to your door (food still hot because of our fancy food transport truck!). Delivery times on Friday and Saturday vary depending where you are on our delivery route. We make deliveries with little to no contact!




What are the ordering windows?


We have two delivery days as we start up: Friday and Saturday. This is subject to change, and we are interested in hearing feedback from you. For orders delivered on Fridays, the window for ordering closes on Friday at 12:00 pm. For orders delivered on Saturdays, the window for ordering closes on Wednesday at 12:00 pm.




How and when will my experinece be delivered?


We pick up all food items included in the experinece right before delivery. We are equipped with a highly efficient food vehicle that has capabilities such as keeping food warm, keeping items cold, and ensuring your order is handled carefully. Due to the novel coronavirus, all of our pick-ups and deliveries are no-contact to maintain health and safety standards in accordance with health professionals recommended advice. We please ask that you are ready for your delivery during your delivery window to make sure it's as smooth as possible!




Why do you need my contact information, and what will you do with it?


Though we communicate by email when your order is placed to confirm your order information and payment, we will need a phone number to communicate with you about your delivery. We will not share your contact information with anyone. It is used only by our delivery driver to contact you when they are at your home with your order, or if there are any issues with your order.




My order is late!


Please be aware that our delivery service is a one-woman show! There are some things that are just out of our control, like weather and road conditions, as well as unforeseen traffic. We try to be as communicative as possible (without using phones while driving!) about your order and when it will arrive. If your order is a bit late, we just ask for some patience. If you haven’t heard from us, you can call us (403-714-2284). We may not be able to pick up the phone right away, but leave a voicemail or send a text message with your name and order information, and we will try to get back to you as soon as it’s safe for us to do so.




My order did not come as expected.


We’re so sorry! Please email us at customersupport@panaceaexchange.com as soon as possible and we can help rectify the issue.




I need to change or cancel my order.


If you have any issues with your order, such as change of address or cancellation, please contact us as soon as possible at customersupport@panaceaexchange.com. Please note, we need 48 hours notice before delivery to make any changes to your order or for a cancelation for a refund. If you only need to update the delivery information, this can be done up to the day of delivery at 11:00 am. Email customersupport@panaceaexchange.com.




What are the fees that I am paying for your service?


We curate the local boxes by paying our suppliers full price for their goods! We do not take a cut of their sales. We do add on a $5 flat delivery fee to anywhere in the Calgary City Limits. At this time we are not able to deliver outside of the city limits.




I’m looking to order for a lot of people. Can you cater to my needs?


Yes we can! We’d love to work on special orders with you. If you’rre hosting a zoom party, or looking for some food for your event, please get in touch. Bigger orders can be done outside of our typical delivery windows if needed. Just send us an email, and let us know the details!





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